• Albanian VAT & local taxes;
• Albanian regular annual road taxes;
• annual Check;
• vehicle property tax;
• permission for circulation abroad for the Vehicle;
• obligatory Third-Party Liability vehicle insurance (TPL);
• unlimited kilometers inland for under 30 days rentals;
• Snow chains;
• First Aid Kit;
• Additional driver, if is accompanying person of the Renter, notified to the Lessor, is free of charge.

• Collision Damage Waiver & Theft Protection) – available, between 300€ – 2000€;
• Car Delivery or Collection at another location or outside office hours – available with extra fees;
• Baby seat; (requested at least 24 hours before) – extra daily fee: 3€
• Portable Navigator – extra daily fee: 10€
• Mobile phone with a rechargeable SIM card – extra daily fee: 5€
• Top roof extra luggage carriers – extra daily fee: 10€
• Delivery or Collection outside the working hours – on request with an advance notice of 24 hours, with an extra fee: 20€
• Cross-border rentals – an additional charge of 40€ per day is applied.

• Fees for toll roads, bridges, tunnels, ferry inland/abroad;
• International Insurance/Green Card (covers the Renter’s liability for damages to other vehicles abroad);
• Personal Accident Insurance (PAI) for inland/ /abroad;
• Eventual taxes of other states (other than Albania);
• border/customs fees;
• administrative fines (parking/speeding/other fines inland or abroad during the rental period);
• parking charges, fees, tariffs.

• The minimum age to rent is 18 with the exception of Full-size Vans and Luxury SUVs which have a minimum rental age of 25.
• Maximum age: 70 years.

The principal driver & any additional drivers will need to provide a full driving license in their name.

• Delivery and Collection of Vehicle is done by a Check Report signed by both entitled parties.
• Delivery and Collection is done at the agency address.
• In the case the Renter need a different location for Delivery and Collection, he should request it, at least 24 hours, before to the Lessor. In the case the Lessor agrees with the request, a fixed fee of 10€ and a surcharge of 1€ per km of distance will be applied for Delivery or Collection.

Delivery and Collection is available during office hours. For Deliveries and/or collections outside office hours an additional charge of 20€ applies. Out of hours delivery and collection is by request only.

• The Renter will be required to leave a warranty deposit according to the vehicle category. The Warranty Deposit is used to cover damages, any extra dues charged to the Renter in the eventuality of infringements of the Terms & Conditions and for eventual additional options requested during the rental period by the Renter. If the rental conditions are duly respected, the warranty deposit is returned to the Renter.
• The following payment forms are accepted at the start of the rental to cover the deposit: Cash, Bank Transfer or Credit Card. Credit Cards must be in the Principal Renter’s name or accompanying person.
• Deposits required per vehicle categories:
• Economy – 290€;
• Intermediate – 390€;
• Full size – 1.000€;
• Luxury – 1000€.
• Debit cards, cash cards and cash are accepted as forms of payment for the rental or to purchase additional products.

• The vehicle should be returned with the same amount of fuel as in the moment of hand over. If not, a fixed fee of 20€ and a surcharge of 3€ per missing liter will be applied. Mixing of improper/wrong fuels is sanctioned with an additional penalty of 250€.
• Purchasing full tank service is available, if notified 24 hours in advance, with an extra fee of 5€.

• Are available for specific routes upon request with a minimum advance notice of 48 hours at an extra cost per route.
• Within Albania: Free of charge within 20 kilometers of distance from the agency desk, otherwise a fee of 120€ will be applied.
• International One-Way Rentals: Subject to Lessor approval and based on specific fees, to be agreed, case by case;
• In the case that the vehicle is left for any reason outside of the borders of Albania or at a rental location in which one-way rentals are not permitted, the Renter will be responsible for all rental vehicle recovery costs in addition to the fee for similar distance.
• International one-way fee excludes any other related costs, including but not limited to, cross border fee and international insurance/green card fee which are mandatory for any travel outside of Albania.

CANCELLATION OF FULLY PREPAID RESERVATIONS: 

• Reservations can be cancelled online free of charge up to 48 hours before the start of the rental.
• Reservations cancelled within 48 hours of the start of the rental will be charged with a fee equal to a 3-day rental.
• There will be no refund or additional charge for reservations less than 3 days in duration.
• If the vehicle cannot be rented, due to insufficient documentation or failure to provide a valid credit card by the Renter, a fee equal to a 3-day rental will be applied.

CANCELLATION OF DEPOSIT RESERVATIONS: 

• Cancellations made more than 48 hours before the start of the rental will be charged a fee equal to the deposit amount.
• Reservations cancelled within 48 hours of the start of the rental will be charged with a fee equal to a 3-day rental.
• There will be no refund or additional charge for reservations less than 3 days in duration.
• If the vehicle cannot be rented, due to insufficient documentation or failure to provide a valid credit card by the Renter, a fee equal to a 3-day rental will be applied.

AMENDMENTS:

• Reservations can be amended free of charge 48 hours before the rental start.
• There are no refunds for any unused days or hours if the vehicle is returned early on any rental.

NO SHOWS:

• A 100% cancellation fee will be charged if the Lessor is not notified of cancellation prior to the start of the rental. This includes cases where the vehicle cannot be picked up due to insufficient documentation; failure to provide sufficient funds to cover the deposit amount; and/or failure to collect the car at the specified time/date.

• Cross-border rentals should be requested in advance, at least 7 days in advance, giving sufficient information to the Lessor on travel locations and period, and subject to the provision of necessary travel documents, including but not limited to, permits of circulation, international driving licenses and international insurance.
• Cross-border rentals are permitted within EU member states and Balkan countries, excluding any other country, unless approved by the Lessor. A prior written authorization by the Lessor is always required for travel abroad Albania.
• Renter will cover costs for necessary documents required and for international insurance.
• Road assistance or car replacement while driving abroad is not available. In the case of any accident outside of Albania and without prior cross border authorization from Lessor, the Renter will be charged for the full amount of damage to the rented vehicle and for additional costs for recovering the vehicle.

• The Lessor delivers at no delivery charge a substitute Vehicle free of charge in the case of an own vehicle’s defect;
• The Lessor delivers at no delivery charge a substitute Vehicle only after the presentation of the Police Report (including vehicle’s documents) on the accident under these terms: free of charge substitute vehicle for all cases where CDW&TP/TPL coverage applies; extra charge second vehicle for all cases where CDW&TP/TPL coverage does not apply (if the Renter needs a second vehicle) – the rental fee of the damaged vehicle continues up to its rental term, after repair the vehicle is redelivered if enter the rental term; any substitute/second vehicle is subject of all provisions of this contract including a new Warranty Deposit for the substitute/second vehicle; The Lessor covers at his expense repairs of damages/failures that are not caused from misuse of the Renter.

• TPL insurance covers 100% if the vehicle is damaged from an identified third party (must be certified by Police Report!)
• Collision Damage Waiver (CDW) is an optional product that reduces the renter’s liability in the event of damage or theft of the vehicle when no responsible third party is identified. If CDW is not included in the reservation, it is available for purchase at the rental counter.
• If CDW is not included in the rental or CDW is declined, the renter will be liable for the full cost of damages to the vehicle or the full value of the vehicle in case of loss or theft.
• Deductible amounts for each category are as follows:
• Economy: deductible amount of 700 EURO,
• Intermediate: deductible amount of 1,500 EURO
• Full Size: deductible amount of 2,500 EURO;
• Luxury: deductible 3500 EUR.
• CDW does not provide any coverage concerning damages provoked at the underneath part of the vehicle, interior part of the vehicle, wind shields, mirrors and tires. Basic condition is that the damage is not due infringement of the road. CDW is a mandatory purchase prior to purchasing SCDW or ZE.
• CDW is not valid if the accident is caused off road or outside the asphalt network. Any accident caused under the influence of alcohol or drugs will not be covered from any protection product.
• If the Deposit of Warranty cannot cover the whole extra dues charged to the Renter, the Lessor must be reimbursed by all means for the rest. For each month of delay in paying the dues, the Renter is charged with extra 10% of the unpaid due value. The Lessor reserves the right to hold active and use the Renter’s Credit Card information, up to 12 (twelve) months after the end of the rental period, in relation to this Rental Agreement.

• All the interior of the cabin if no proof (Police Report) of external covered case as a cause for damages in interior!
• All the cases of fire (vehicle burned in part or fully) when the cause is from cigarette, Renter’s careless acts! 
  All the cases of any damages caused from a drunk driver on the steering wheel, if so certified by Police Report!
  All the cases of any damages caused from a driver under illegal substances effect, if so certified by Police Report!
• All the cases of any damages caused from an unauthorized driver or driver with expired authorization!
• All the cases of any damages caused by willing of the Renter – example: the vehicle is thrown down on a deep abyss and there is no sign to proof that the driver was inside the vehicle; crashes in downhill due to no park brake use!
• All the cases of theft/loss of the vehicle by high-jacking or if the Renter does not supply the original vehicle key!
• All the cases of underneath damages caused by careless/irresponsible/wrong use by the Renter!
• All the cases of any damages caused by floods in public/private parking lots not related to a natural disaster!
  All the cases of lost/missing of parts/equipment’s or damages (wheels, wheel covers, tires, mirrors, spoilers, wipers, number plate, antenna, spare wheel kit, jack-compressor) where there is no proof of an accident by Police Report!
• All the cases of damages on the vehicle from malicious acts, strikes, coup d’état, wars, invasions, revolts, crowd violence, turmoil, terroristic acts, atomic explosions, radiations, intentional sabotage acts, chemical attacks, ambush attacks, attempted assassination!  
• All the cases of damages caused by a tire explosion/puncture/failure when this is declared/stated by Police Report!
• All carrier/tow truck expenses if the case is related to wrong/irregular use of vehicle or faults from the Renter!
  All the cases of any damages caused from improper driving, improper use of the vehicle on inappropriate roads, vehicle flotation passing rivers or lakes or flooded tunnels in conditions not complying with vehicle’s specifications!
• All/Any expenses (accommodation, alternative transportation, etc.) occurring in relation to the vehicle covered!
• All/Any medical expenses or any cost for fatalities of the driver or passengers relative to the vehicle covered!
• All cases of accidents where the Third-Party collision is hidden or Renter applies for CDW instead of a TPL procedure – even if CDW coverage is granted at first, the Renter will be held responsible to pay the amount granted!
• All cases of loss/theft of precious personal goods inside the vehicle, or any interior part/equipment, or navigator/radio/ /CD-changer/documents, subject to a theft by breaking windows or by entering an open (unlocked) vehicle!
• All cases of damages/losses on a vehicle during seize/confiscated period by Law Authorities because of Renter’s acts!
• All cases of interior parts/windshield/windows broken/damaged from objects/passengers improperly/unsafely placed on-board (objects or driver/passengers travelling with no seat belt or babies with no baby-seats)!
• The Renter agrees that regarding accidents or collisions with third party vehicles/objects/persons the Renter is bind to declare the event, to call the Police and not to escape from the spot of the event considering that CDW/TP would cover this too! The Renter should not take over the fault saving other parties involved (as this will worsen his insurance credit), neither should be part of litigations or fighting on the road – The Renter is bind to CALL THE POLICE and like in all cases calling also the Lessor (CALL 126, 129, 112 or contact nearest Police Station)

• Use the Vehicle responsibly, including but not limited to; bear responsibility for all passengers on-board; not sublease the Vehicle and not trade it; not damage other persons, vehicles or items; not allow other unauthorized persons to use/drive this Vehicle; not use the Vehicle exceeding its total limit of carrying weight; not transport illegal materials; not transport improper materials on-board; not place passengers or materials improperly on-board; not use the Vehicle in dangerous conditions on floods or ice; not infringe any road circulation law and rules; not eat or drink on-board, not circulate without functional reserve wheel; not circulate without anti-snow wheel chains in cases/roads when this is obligatory; not drive off-road; not drive in wet clothes, not eat/sleep overnight inside the Vehicle cabin;
• Notify the Police in case of accident, theft, damages and provide to the Lessor an official copy of the Police Report or Official Decision of the Administrative Court (in cases abroad when such procedure is normative); 
• Notify the Lessor for any defects noticed in the Vehicle leased from the Lessor, at the spot or at once, otherwise delaying in noticing or driving the Vehicle with yellow or red signals in the instrument cluster or with visible vibrations, noises, anomalies may cause for greater damages and for all repairs to be charged to the Renter;
• Be held responsible and pay all dues for damages to the Vehicle caused from bad quality/improper fuel;
• Be held responsible and pay all dues for all damages from careless/irresponsible/wrong using the Vehicle, such as damages on the clutch/clutch disc (burned clutch), on the engine Volant/tires/rims-wheels/claxon;
• Pay all costs for: wheel balance and wheel convergence; tire/wheel repair (if reparable); tire/wheel replacement (tire: same size, wheel: same size and brand) in all cases of damages (if not accident certified by Police Report);
• Be held responsible and pay all dues for all damages or loss of Vehicle keys (according to costs of official supplier);
• Pay all costs for the cabin regeneration – special anti-smoking wash (50€), if Smoker, at Collection;
• Be held responsible and pay all dues for any lost or damages of interior parts, interior accessories, spare wheel tools/kit, spare wheel, vehicle documents, vehicle number plates, emergency kit, burning or holes on the seats;
• Accept that inland/abroad the Renter shall cover by his means all costs arising/caused for waiting a substitute/second vehicle or road assistance by the Lessor; the delivery of the substitute/second vehicle or of any road assistance by the Lessor will require the estimated drive time due related to the distance from Lessor desk to the spot of vehicle breakdown in normal drive mode; the Renter bears responsibility for arranging special needs of ill/latent/elderly passengers when travelling in case of vehicle breakdown;
• Not wash the exterior paint/parts with brush/improper tools; not use oils/improper solvents in interiors.
• Pay all liabilities, fines, delay interest and their penalties, charged to the vehicles in the Renter’ use;
• Not delay the Collection of the vehicle or self-prolong the lease without notification and confirmation from the Lessor;
• Pay all dues, charges, liabilities for all what is not covered by the Vehicle’s insurances;
• Not perform interventions/alterations/replacements/repairs of any kind in the vehicle.
• Accept that the data of the vehicle’s Black Box/GPS are considered proofs in cases of accidents/incidents/fire/theft.